SYKES is now a part of Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions.
With , people around the globe, in 40 countries working from home or from one of our customer experience (CX) hubs we securely connect best-loved brands with their customers every day in 50+ languages.
Learn, Lead & Grow at Sitel Group®!
We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.
We are looking for dedicated, multilingual people with a technical or gaming background, who are answering customers’ requests by email and telephone for a famous console developer.
You advise our Portuguese speaking customers via phone and email and increase customer satisfaction by solving requests promptly and competently.
WE OFFER :
Fulltime employees receive :
Fixed salary of € / month gross
Fixed bonus for working in Portuguese of € / month
performance bonus of up to € / month
Various options for contracts 20 to 40 hours a week
You will take part in a professional, paid training prior to starting your work
You can enjoy 25 paid vacation days annually
We offer you opportunities for advancement within the company or project
Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
50€ / month to cover your internet / electricity bills for working from home
YOU OFFER :
Fluency in Portuguese and English
Commercial and technical affinity regarding the internet and phone calls
Previous customer service experience preferable
Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines
You enjoy learning and adopt knowledge easily
You are empathetic and socially competent
You live in Germany, because working from abroad is not possible
REQUIREMENTS FOR YOUR WORKPLACE :
A broadband connection (DSL, VDSL or cable connection)
An Internet connection with the speed of 16 Mbits / s downstream and 1 Mbit / s upstream
Your computer needs to be directly connected to a router. It needs to support NAT (Network Address Translation), provide a firewall component and must be connected to the home network by IPv4
A separate, quiet and background noise-free room
Comfortable and ergonomic furniture
We are looking forward to receiving your application people with various backgrounds are very welcome!
As we move forward with candidates’ applications while simultaneously working toward a full integration with Sitel Group, candidates may see some communications come from Sitel Group as well as SYKES.
While our company name is changing, rest assured that we are still offering award-winning culture built on 40+ years of industry-leading experience and commitment to improving the employee experience.