Dutch-Speaking Customer Support Agents (m / f / x) - Home Office
From now in full time in Berlin
Grafton recruits specialists and executives on behalf of its customers throughout Europe.
Your Task as a Customer Support Agent
You answer customer enquiries from advertisers and agencies (small and medium-sized enterprises) in Dutch.
Thanks to your professional customer advice and solution suggestions, the advertising effectiveness of your customers will improve.
You assist your clients in the implementation of social media marketing measures via chat, email, telephone and social media messenger.
You put the business value of advertising measures in the foreground and offer after-sales support for all self-service products.
You contribute to excellent customer service from the start and continuously develop ideas to improve customer satisfaction and the customer promotional experience.
Your Profile as a Customer Support Agent
Online advertising experience is desirable
Experience in a service related environment is desirable
Excellent communication skills (written and verbal)
Excellent Dutch language skills (written and oral minimum C2) and good English language skills (minimum B2)
Affinity for social media and active user of social media
Ability to multitask and high resistance to stress
Availability of training certificate, job reference and references
2,200 € monthly gross salary / 26,400 € gross annual salary for the position as a customer support agent
You work as a Dutch speaking Customer Support Agent in your home office (quiet place and LAN required).
Your work equipment is provided by our customer, to be fetched in Berlin personally on the first day.
6 weeks paid training (part-time after training is possible) and ongoing coaching - all online.
Availability to move to Berlin after the COVID pandemic
In order to apply for the position please click on apply now . It will only take a minute to enter your details and upload your resume in our application form.
We will be contacting you as soon as possible. Feel free to contact us via e-mail regarding any questions or your application.
We are looking forward to hear from you very soon.
49 162 28 89 02 2