Customer Care Agent France (m/w/d) - Part-time/Working Student

mymuesli is the first company in the world that allows customers to mix their own individual organic muesli from over 80 ingredients online.

The startup went online in April 2007 out of a small student flat in Bavaria, Germany, and has grown rapidly since then. Mymuesli is currently available in Germany, Austria, Switzerland, the Netherlands, Sweden, Poland, Belgium and France.

Over the years, we have received several innovation and startup prizes. The core of our operations and ongoing success is our young team with a great team spirit that passionately works towards our goal to make the world s best muesli! If you want to find out more about us and why we make muesli, then read our story.

For our market in France, we are looking for muesli experts that support us on our mission with a lot of muesli-love and a feeling for customers' needs and expectations.

You will work out of our beautiful office in Berlin Kreuzberg with remote flexibility according to the global sanitary context.

This position is opened with flexible schedule hours.

YOUR RESPONSIBILITIES

You will always friendly answer any incoming questions, remarks, order process concerns from our French customers - not only by email, also on our social media channels (Instagram, Facebook, Truspilot etc.)

You will know our products and brand culture so that you can provide professional customer support.

In order to present the greatest answers, you directly speak to our specialists (e.g. IT, QM, accounting, production, etc.).

You will keep records of customer interactions, transactions, comments, and complaints.

You involve yourself in topics such as process development and improvement.

WHAT YOU HAVE TO BRING ALONG

A French native speaking team player who, together with us, will offer great customer support and make our customers happy.

An organisational talent with self confidence, open-mindedness, and a never-ending good-mood, striving for customer excellence.

A service talent, which loves to talk to people always friendly and professionally.

Other language skills are valued : English, Dutch, Swedish, German

Schon seit 05.05.2022

Geschlossen 13.08.2022

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