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Client Services Associate

HARDSKILLS (hardskills.com) is changing how enterprises develop their teams in the hard-to-teach but hot-in-demand behavioral skills such as how to be agile, think critically, how to influence, collaborate effectively and other high-performance traits.

We have a proven, science-based framework on how adults change mindsets, behaviors and learn new skills. Our proprietary content is beautifully and professionally produced to cinematic, Netflix-style quality - engaging the modern workforce. We go deep with analytics and use this to further improve the skill development of each learner on our platform.

Our business model and approach are highly differentiated from the rest of the learning industry, and our amazing Net Promoter Score of 70 versus an industry average of -25 is proof of how we’re cracking the code.

Our work results in improved career paths and personal growth of our end users at a time when many roles and individuals face transformation in the rapidly changing world of work. At enterprise-level, our scalable training solution helps customers develop ALL employees in these critical ‘human skills’ and not confine such development to the top 10%. We’re also helping them build high performance teams against increasing competition and industry disruption.

At least 2 years work experience. Your background can be in customer service, customer success, research, consulting, operations, creative services, or business journalism. This role involves day-to-day customer interaction and responsibilities in operations & processes execution. It's a fast-track role to multiple other opportunities within our fast-growing business.

You are:
  • an excellent communicator

  • organized, detail-oriented

  • curious, well-read & confident

  • problem-solver

  • enjoy interacting with people

Based in Berlin, you will work with a cross-functional team in Asia and the U.S.

Responsibilities include:
  • Day-to-day interaction with clients at multiple levels, including individual learners

  • Manage processes to deliver our team-based, training-as-a-service product to global clients

  • Develop close working relationship with clients so you understand & anticipate their needs

  • Track learner/cohort progress & ensure everything's on track for successful course completion

  • Participate & lead client onboarding webinars/learner discussion forums

  • Report creation & presentation

Must Have:
  • 2-4 years’ general work experience

  • Excellent written and verbal communication (English)

  • Amazing attention to detail

  • Strong planning & organization skills

  • Well-read, well-informed on global business trends

Nice to Have:
  • Familiar with CRM & Project Management software tools

  • Presentation creation skills

  • Customer facing experience

Why Hardskills?

As we move into the next phase of our growth, we’re looking to attract individuals with high integrity, self-motivation and those who can work & play hard.

  • Team Hardskills is built around a mindset that it’s possible to achieve anything

  • We’re at the early stages of our potential and offer significant career growth for curious, driven individuals hungry for responsibility and ready to help shape our success

  • We enjoy the diversity of perspectives, cultures & experiences each of us brings to work every day

  • We care deeply about our product, and about how well we deliver on our promise to clients

  • We recognize that hard work is a key ingredient of success, but that with the right team, mission and spirit, we can get there


Please apply with a cover letter explaining why we should consider you & a resumé.


Apply Now via [email protected]

Öffnen13.01.2021

Schließen13.04.2021

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